Frequently Asked Questions

Simply browse our properties, select your desired dates, and click "Book Now". You'll be guided through a secure checkout process where you can review your booking details and complete the payment.

Yes, you can modify or cancel your booking according to our cancellation policy. Please contact us as soon as possible if you need to make changes. Cancellation terms vary by property and are displayed during checkout.

After completing your payment, you'll receive an instant booking confirmation via email with all the details including property address, check-in instructions, and contact information.

If your desired dates are unavailable, try adjusting your dates or browse our other properties. You can also contact us, and we'll help you find the best alternative.

We accept all major credit cards, debit cards, UPI, net banking, and digital wallets through our secure Razorpay payment gateway.

Payment is processed immediately upon booking confirmation. You'll receive a payment receipt via email.

The total price shown during checkout includes the nightly rate, cleaning fee, and applicable taxes. There are no hidden charges.

Yes, many of our properties offer discounts for weekly or monthly stays. The discounted rate will be automatically applied when you select your dates.

Yes! If you have a coupon code, you can enter it during checkout before completing your payment.

Standard check-in time is 2:00 PM and check-out is 11:00 AM. Specific times may vary by property and will be confirmed in your booking details. Early check-in or late check-out may be available upon request.

You'll receive detailed check-in instructions via email before your arrival. This typically includes the property address, access codes or key pickup details, and our contact number for any assistance.

Early check-in and late check-out are subject to availability. Please contact us in advance, and we'll do our best to accommodate your request. Additional fees may apply.

Each property listing shows all available amenities including WiFi, kitchen facilities, parking, air conditioning, etc. Check the individual property page for complete details.

Pet policies vary by property. Check the property listing for specific pet policies. Some properties welcome pets with prior approval.

Most of our properties are non-smoking. Please refer to the house rules on each property listing for specific policies.

Maximum occupancy is specified for each property. Please ensure your booking matches the number of guests to avoid any issues during check-in.

Our support team is available 24/7. You'll receive emergency contact numbers in your booking confirmation. We're here to help with any issues or questions.

Please report any issues immediately through phone or WhatsApp. We'll arrange for repairs or provide alternative solutions as quickly as possible.

Day visitors may be allowed depending on the property rules. Please check the house rules or contact us in advance.

Cancellation policies vary by property. Generally, cancellations made 7+ days before check-in receive a full refund minus processing fees. Check your booking confirmation for specific terms.

Approved refunds are processed within 5-7 business days. The time to reflect in your account depends on your bank or payment provider.

We understand emergencies happen. Please contact us immediately, and we'll work with you to find a fair solution based on the circumstances.